Privacy,
plainly.

When you make a reservation, place an order, send an inquiry, or contact us, we may receive your name, phone number, email address, branch, visit or delivery details, and any notes you choose to include.

We also receive basic technical information needed to operate the website, such as browser type, device information, approximate location, and pages visited.

We use this information to prepare and manage reservations, process and follow up on orders, answer messages, improve our menu and website, and contact you about a request you made.

We do not use your reservation or order information to send marketing messages unless you have asked to receive them. We do not sell personal information.

To help you find a booking or order without creating an account, the website may save the latest verified details in your browser's local storage. This is stored on your device, not as a new account. You can remove it by using the clear option on the lookup page or by clearing your browser storage. Do not use a shared device for private lookups.

If you allow the Caramel ambient track, your choice is saved locally in your browser so we can remember whether to play it when you return. You can turn sound off at any time using the sound control. The audio preference does not identify you.

We share information only with the people and service providers who need it to run the café, such as the relevant branch team, website hosting, database, analytics, and communications providers. They may process information on our behalf and must handle it for the service provided. We may disclose information where required by law or to protect the safety and rights of our customers, staff, or business.

We keep information for as long as it is reasonably needed to complete a reservation or order, respond to an inquiry, maintain business records, resolve disputes, and meet legal or accounting requirements. When it is no longer needed, we take reasonable steps to delete it or make it anonymous.

You may ask what personal information we hold about you, request a correction, ask us to delete information where we are able to do so, or object to a particular use. Some records may need to be kept for legal or operational reasons. To make a request, contact us at caramelcafelounge@gmail.com.

We may update this policy when our services change. The date below shows when it was last revised. If you have a question about privacy at Caramel Café & Lounge, contact our team.